As a Customer Engagement Representative on our team, you will play a key role in fostering positive interactions between our clients and their customers. Your primary goal is to enhance customer satisfaction, build strong relationships, and support sales efforts. 

Here’s a breakdown of what they typically do:

• Engage with potential and existing customers through direct engagement 
• Address customer inquiries, provide information about our clients products or services, and resolve issues as they arise
• Personalize interactions to meet the specific needs and preferences of individual customers.
• Clearly explain product features, benefits, and pricing.
• Assist customers in understanding how products or services can meet their needs.
• Identify opportunities for upselling or cross-selling additional products or services.
• Follow up with customers after initial contact to ensure their satisfaction and address any additional questions or concerns.

Skills & Qualifications: 

• High school diploma or equivalent 
• Strong verbal and written communication skills to effectively interact with customers
• Quick thinking and resourcefulness to resolve issues and provide solutions
• Ability to manage multiple interactions and follow-ups efficiently 
• At least some experience in customer service, hospitality, retail or sales 

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